Trading, Returns, Warranty and Delivery Terms.

Who do we sell to ? Seating Plus Pty Ltd. is happy to sell our range of products to anyone in Australia, But please don't be offended if we are unable to assist with small Qty purchases due to restrictions placed on us by some of our suppliers, eg carton lots and pallet buys.

Deliveries - Seating Plus
Pty Ltd arranges and co-ordinates all its own Local area deliveries, whether a single item to a full fit out. Our trained staff will ensure you receive your product on time and hassle free.
For Deliveries and Installations outside our area we will advise at the time of Quoting If we can or can not assist due to your location If we are able to assist we will advise you who who the Carrier is and if installation is being provided who our Installation Team will be.

All our items are available for collection if you wish. 

Delivery and installation fees will be Quoted prior to you placing a order with Seating Plus Pty Ltd.

All of the Seating Plus local area deliveries are Quoted within our trading times of 8.30am to 4.00pm Monday to Thursday and 8.30am to 3.00pm Friday. Deliveries outside our area could take place after hours due to carrier times in your area but these times will be advised prior to delivery to you.

Order Quantity, Seating Plus Reserves the right to restrict the Sale of some products in small Quantaties due to restrictions placed on us by some of our external suppliers, reasons that effect small quantities are Minimum Buy, Pallet lots and Stack lots. These are pre packed items which we can only purchase in the set Quantaties as sold to us. We will advise which products are affected by this when you are in our Showroom or by return email when we are asked to Quote.

For small orders outside our Carriers standard delivery area the Customer may have to arrange the transport and associated freight costs.

Product Components, Where a part or parts are not available on a item such as a Chair, Table etc a substitute part/s of equal or better Quality will be used. 

Trading Terms
Our Trading Terms are very simple, 50% Deposit with order and the Balance the day prior to Delivery and Installation. If you are collecting your items then you can do your Balance payment at the time you collect your goods.

We only run accounts for Govenment entities and pre Approved Private Sector Companies.

We accept the following forms of payment. EFT and EFPOS. Payments by Credit Cards such as Visa, Mastercard and Amex can only be done in person in the showroom. 
( Credit card fees apply )

Discontinued lines, Where the items remaining are in small limited Quantaties we Seating Plus reserve the rite to sell that total Quantity as a job lot rather than single pieces.

Returns Policy, Any Item that has been Custom made cannot be returned once delivered to the customer. Custom made items that are cancelled once production has commenced will incurr all costs associated at the time of cancellation. Fabric, Vinyl and Leather Upholstery covers cannot be cancelled once ordered and received into our workshop. For stock items out of our warehouses that require assembly these items cannot be returned. For stock items that do not require assembly a restocking fee of 25% applies along with any associated freight costs if approved by Management. These items are to be discussed and if approved returned within 7 days from original purchase date.

Warranty Claims, Warranties are provided by suppliers to Seating Plus pty ltd and there terms and conditions will be adhered to. All claims that the customer feels are a warranty issue must firstly be advised to Seating Plus by either a phone call or in writing with as much detail as possible along with any pictures to accompany your claim.
Seating plus will then contact you to discuss the situation. Note any Warranty work or replacements do noes does not cover freight and Labour charges to and from Seating Plus to the Clients location. All Responses from Seating Plus will be detailed in a written reply detailing any works, replacements and costs associated with the claim.

Upholstery Fabric, Leather and Vinyl materials and are not covered in the item Warranty, If the covering used does have a Warranty we will advise on your Quotation what the specific Warranty period it is.

Seating Plus Pty Ltd. will provide Clients with information Specific to products requested and there application, based on Information provided by the Client. Its is the Clients Ultimate responsibility to ensure the products selected are " Fit for Purpose"

Wayne Russell
Seating Plus Pty Ltd.