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Trading

Trading, Returns, Warranty and Delivery Terms.

Customer Information & Trading Terms

Orders and Supply

Seating Plus Pty Ltd welcomes enquiries from all customers across Australia. Please note that certain products may be subject to minimum order quantities (MOQ) due to supplier requirements. We will notify you of any such restrictions during the quoting process or while you are visiting our showroom.

Delivery and Collection

We coordinate all deliveries, ranging from single items to full-scale fit-outs. Our experienced team ensures your products arrive on time and without hassle.

Local Deliveries: Typically scheduled between 8:30 am – 4:00 pm (Monday to Thursday) and 8:30 am – 3:00 pm (Friday).
Regional & Interstate: For deliveries and installations outside our local area, we will confirm our ability to assist at the time of quoting, including details regarding the carrier and installation team.
Customer Collection: All items are available for pickup from a pre-arranged location—either our Ashmore warehouse or our Bundall showroom.
Small Orders: For small orders outside our standard delivery zones, customers may be required to arrange their own transport and cover associated freight costs.

Payment Terms

Our trading terms arestraightforward: a 50% deposit is required to confirm your order, withthe balance due 3 working days of collection or dispatch with clear funds in ourbusiness account prior to dispatch or pick up, delivery and installation. Ifyou are collecting your goods, the balance can be settled at the time ofpickup.

Accounts: Available exclusively for government entities and pre-approved private sector companies.
Payment Methods: We accept EFT and EFTPOS. Credit card payments (Visa, Mastercard, and Amex) must be made in person at our showroom and will incur a surcharge.

Product Specifications

Components: If a specific part is unavailable, we will substitute it with a component of equal or superior quality.
Discontinued Lines: For items with limited remaining stock, we reserve the right to sell the units as a single job lot rather than individual pieces.
Fit for Purpose: While we provide expert advice based on your requirements, it is the client’s ultimate responsibility to ensure the final product selection is fit for its intended application.

Returns and Cancellations

Custom Orders: Custom-made items or stock items requiring assembly cannot be returned. If production has commenced, cancellations will incur all costs accumulated to that date.
Upholstery: Orders for fabric, vinyl, or leather covers cannot be cancelled once the material has been received at our workshop.
Stock Items: For non-assembled stock items, returns must be requested within 48 hours of purchase. If approved, a 50% restocking fee plus any freight costs will apply.

Warranty

Warranties are provided by our suppliers, and their specific terms and conditions apply.

Claims: All claims must be submitted in writing to sales@seatingplus.com.au with detailed information and supporting photos. We will provide a formal written response regarding any necessary works or replacements.
Exclusions: Standard warranties generally do not cover upholstery materials (fabric, leather, or vinyl) unless specified on your quote.
Costs: Warranty coverage does not include labour or freight charges associated with transporting items to and from our facility.